Refund & cancellation policy

• To cancel, email billing@orbicrawl.com from your account email with your workspace name.
• Cancellation takes effect at the end of the current billing period; you keep full access and your remaining plan credits until then. No further charges are made after that.
• We do not provide pro-rata refunds for time remaining in a billing period, except as described below or where consumer law requires.

• First subscription purchase: full refund within 7 days of your first payment if you have consumed fewer than 100 credits in that period.
• Credit packs: refundable within 7 days of purchase if the pack is entirely unused. Once any credit from a pack is consumed the pack is non-refundable.
• Duplicate or erroneous charges (double billing, charge after cancellation, wrong amount): refunded in full — contact us within 60 days.
• Extended outages: if a verified platform outage on our side prevents use of paid features for more than 24 continuous hours, we credit or refund a pro-rata amount on request.
• Credits consumed by crawls that ran are not refundable because compute was spent — but failed crawls automatically return their reserved credits to your balance, so you are never charged credits for a site we could not process.

Email billing@orbicrawl.com from your account email with the payment reference (shown in Billing → Payment history). We respond within 2 business days.

Approved refunds are issued to the original payment method within 5–7 business days; depending on your bank or card network it may take up to 10 business days to appear on your statement.

Please contact us before opening a dispute with your bank — billing mistakes are fixed quickly and without friction. Workspaces with an open chargeback may be suspended until the dispute resolves, as described in the Terms of Service.

If we change this policy, the version in effect at the time of your purchase applies to that purchase. Material changes are announced in advance per the Terms of Service.