Terms of service

• You must be at least 18 and provide accurate information. Accounts are accessed via Google sign-in; you are responsible for securing that Google account.
• You are responsible for all activity under your account and workspace, including anyone you invite and any API keys you create. Keep API keys secret; rotate them immediately if exposed.
• One person or entity may not maintain multiple free accounts to accumulate free credits.

OrbiCrawl crawls websites you specify and extracts publicly available business and contact information, enriches it, and lets you export it or push it to connected integrations. Features consume credits; one credit approximately equals one website crawled, and AI features consume credits per call as shown in the dashboard.

• Crawl results depend on the target websites — we do not guarantee that any particular site will yield contacts, that emails remain deliverable, or that extracted data is complete or current.
• AI-generated content (summaries, scores, outreach drafts) is produced by machine-learning models and may be inaccurate — review it before relying on or sending it.
• We may set and adjust technical limits (rate limits, concurrency, retention) to protect the platform; current limits are shown on the pricing page.

• Use crawled data lawfully — including data-protection law (GDPR, CCPA, DPDP) and anti-spam law (CAN-SPAM, PECR and equivalents) in every market where you contact people.
• Comply with the Acceptable Use Policy — it is part of these terms.
• You are the data controller for crawled data; the Data Processing Addendum governs our processing on your behalf.

• Paid plans renew automatically each billing period until canceled. Prices are shown before checkout; taxes may be added where required.
• Credits included with a subscription reset each period and do not roll over unless your plan says otherwise. Purchased credit packs remain until used.
• Credits are reserved when a job starts and unused reservations are refunded to your balance when it finishes.
• Multi-currency prices are converted from our base pricing using daily exchange rates; the charged amount at checkout is authoritative.
• Cancellations and refunds are governed by the Refund & Cancellation Policy.
• If a payment fails or is charged back we may suspend the workspace until the balance is settled.

• We own the Service — software, design, documentation and branding. We grant you a limited, non-exclusive, non-transferable license to use it while you have an account.
• You own your data: uploaded lists, crawl results in your workspace and your exports. You grant us only the license needed to process that data to provide the Service.
• Feedback you send us may be used to improve the Service without obligation.

The Service is provided “as is” and “as available”. To the maximum extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that crawled data will be accurate, complete or fit for any particular campaign.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or lost profits, revenue or data. Our total aggregate liability under these terms is limited to the amounts you paid us in the 12 months before the claim (or INR 5,000 if you have only used the free plan). Nothing limits liability that cannot be limited by law, including for fraud or willful misconduct.

You will defend and indemnify OrbiCrawl against third-party claims arising from your use of crawled data (including outreach you send), your violation of law, or your breach of these terms.

• You may close your account at any time from Settings or by contacting support; deletion follows the Privacy Policy’s retention rules.
• We may suspend or terminate accounts that violate these terms or the AUP, create risk for the platform or other users, or are required to be closed by law. Where practical we warn first.
• On termination your license ends and we delete workspace data per the Privacy Policy; export your data first.

These terms are governed by the laws of India. Courts in Kolkata, West Bengal have exclusive jurisdiction, except that either party may seek injunctive relief for IP or confidentiality breaches anywhere. Before filing a claim, both parties agree to attempt good-faith resolution via legal@orbicrawl.com for 30 days.

We may update these terms; material changes are announced at least 14 days in advance by email or in-app notice. Continued use after the effective date is acceptance. If you do not agree, stop using the Service and close your account before the change takes effect.